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Robotics Support Engineer

As Robotics Support Engineer at MontrealRobot, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players.

You'll interact regularly to maintain a strong communication with the clients and understand well their needs.

You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems.

If you're excited about robots and rolling out a complex system, we want you to talk to us!

LOCATION

Toronto, ON

EMPLOYMENY TYPE

Permanent

What You’ll Do

  • Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
     

  • Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.

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  • Respond to customer inquiries and assist in troubleshooting and resolving challenges.​​

  • Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
     

  • Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
     

  • Ability to facilitate and drive cross-department collaboration and communication.

Requirements

  • Bachelor's Degree in Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline.
     

  • At least one-year experience of software/database/hardware/network product support industry is preferred.
     

  • Good command of spoken and written English

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  • Spanish or Chinese is highly preferred.

  • Online collaboration tools proficiency is required.

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  • MS office suite proficiency is required.

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  • Ability to facilitate and drive cross-department collaboration and communication

 

  • Travel friendly

 

  • Willing to learn and have attention to details

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